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Frequently Asked Questions

  • From fresh piercings and personalized ear curation to welded permanent jewelry and a fully stocked charm bar — Ruby & Co. is a full luxury jewelry experience. Whether you're building your dream ear or finding your forever piece, we've got you.

  • All sales are final, but we want you to love what you wear. If something isn't quite right, we're happy to offer a store credit exchange within 30 days of purchase — simply respond to shipping email for help!

  • We're always on the move. Follow us on Instagram for the latest pop-up locations, market dates, and surprise appearances. Prefer a dedicated appointment? Book directly through our site and we'll come ready for you.

  • You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.

  • Your pieces are tarnish-free and water resistant but a little love goes a long way — store them away from direct sunlight and chemicals for lasting shine.